Welcome to Tripken

Management Response Guidelines

Tripken allows the management or representatives of a business to
respond to reviews written about their property. Please make sure the response is written as you wish to
see it posted on our site. In order to post your management response, it must be:

  • Family-friendly 

  • No objectionable language or images.
  • Unique and independent -

We allow one response per review posted on our site. Please coordinate with other authorized management or owners of your property to make certain you are the one designated to respond to the review.

Original -

No material from other sources, including correspondence from a guest or other third party.

Professional -

Management responses are posted below the review to which you are responding. They are read by all Tripken users, and should be written in a manner that represents the customer service policies of your business.

Relevant to all Tripken users -

Irrelevant content is subject to removal. Management responses may not threaten or coerce a reviewer or attempt to suppress reviewer contributions on our site. No accusations of review fraud.

Respectful of Personal Privacy -

Do not guess the reviewer's identity or include any information that could identify them.

Non-commercial -

No promotional material of any kind. We reserve the right to reject any URL.

If your response complies with these guidelines, it will typically be published within several business days and you will receive notification. For more information on why and how to write Management Responses, check out our tip sheet and guide or this related FAQ.

Tripken reserves the right to remove a review or management response at any time for any reason. The reviews posted on Tripken are individual and highly subjective opinions. The opinions expressed in reviews are those of Tripken members and not of Tripken LLC. We do not endorse any of the opinions expressed by reviewers or in management responses. We are not affiliated with any establishment listed or reviewed on this web site.

In accordance with our privacy policy, Tripken does not release anyone's personal contact information.

 

As an owner or manager, how do I report a review that violates your guidelines?

When to report a review

If you believe a review is fraudulent or otherwise improper, please report it by following the instructions below.

We will remove the review if we confirm that it violates our review guidelines. However, please note that we do not fact check reviews, so we cannot remove a review simply because there is a disagreement about its contents.

f you receive a threat of blackmail, please read our guide Reporting Potential Blackmail to Tripken for details on how to alert us as soon as possible.

How to report a review:

  • Go to your Management Center and select "Manage your reviews".
  • Click "See our guidelines and submit your comments" in the Report a review section.
  • In the "Please tell us what the issue is" dropdown, select "Report problem with review".
  • In the "What is the problem with the review?" dropdown, select the appropriate response.
  • Select the review in question in the "Select Review" dropdown.
  • In the Comments textbox, add any facts that support your position.

You must be a registered owner or representative to access the Management Center. To register, follow the directions at https://tripken.com/Owners.

Tip: you can respond to a review by posting a management response below it. Find out more about management responses.

 

Increase Exposure and Drive Bookings

TripKen increases your profits by helping you book more travelers, take more reservations, and turn casual customers into regulars. We reach guests when they're deciding where to stay that increase your exposure while setting you apart from competitors

Business not listed? Get listed now

Can you help me contact a business listed on your site?

No, Tripken cannot relay messages to booking agents or any business listed on our site. In some cases, you may find a business' phone number or email address on its Tripken page, so try searching Tripken for the business you are trying to reach.

You must directly contact the business or booking agent you used if you need to do any of the following:

  • Make or confirm a reservation/flight
  • Change or cancel a reservation/flight
  • Recover lost booking information
  • Talk to someone at a hotel, B&B, vacation rental, restaurant, or attraction you found on Tripken

Management Response Guidelines

Tripken allows the management or representatives of accommodations, restaurants or attractions to respond to reviews written about their property. Please make sure the response is written as you wish to see it posted on our site. In order to post your management response, it must be:

  • Family-friendly-
  • Unique and independent-
  • Original -
  • Professional -
  • Relevant to all Tripken users-
  • Respectful of Personal Privacy-
  • Non-commercial-

If your response complies with these guidelines, it will typically be published within several business days and you will receive notification. For more information on why and how to write Management Responses, check out our guide or this related FAQ.

To write a Management Response, go to the Management Center and select "Write a Management Response" under Quick Links.

Tripken reserves the right to remove a review or management response at any time for any reason. The reviews posted on Tripken are individual and highly subjective opinions. The opinions expressed in reviews are those of Tripken members and not of Tripken LLC. We do not endorse any of the opinions expressed by reviewers or in management responses. We are not affiliated with any establishment listed or reviewed on this web site.

How can I get listed?

As a representative of your property, it's easy - and free - to get your business listed on Tripken!

All you have to do is share a few details, like business name and address so travelers can find you.

Start now by reading our Get Your Business On Tripken guide with easy-to-follow instructions. Or click the appropriate link below to list your property and verify your business meets Tripken's requirements

  • Accommodation-

    Tripken lists accommodations that offer multiple rooms/units at one specific address and can accommodate more than one party of guests at a time. Accommodations must have an official name and address, and must offer daily onsite management. Other rules apply: read the complete Tripken policy for accommodation listings.

  • Attraction-

    Tripken lists permanent attractions that visitors can physically visit year-round. The attraction must have an official name, address and published telephone number. It must be open or available to visitors on a regularly scheduled basis. For day tours and cruises, scheduled departure times, place of departure, and destinations (if applicable) must be provided on a website or brochure. Other rules apply; read the complete Tripken policy for attraction listings.

  • Restaurant-

    We list restaurants that are open to the general public. For chains we list each location as an individual restaurant.

As an owner or manager, how do I report a review that violates your guidelines?

When to report a review

If you believe a review is fraudulent or otherwise improper, please report it by following the instructions below.

We will remove the review if we confirm that it violates our review guidelines. However, please note that we do not fact check reviews, so we cannot remove a review simply because there is a disagreement about its contents.

If you receive a threat of blackmail, please read our guide Reporting Potential Blackmail to Tripken for details on how to alert us as soon as possible.

How to report a review

  • Go to your Management Center and select "Manage your reviews".
  • Click "See our guidelines and submit your comments" in the Report a review section.
  • In the "Please tell us what the issue is" dropdown, select "Report problem with review".
  • In the "What is the problem with the review?" dropdown, select the appropriate response.
  • Select the review in question in the "Select Review" dropdown.
  • In the Comments textbox, add any facts that support your position.

You must be a registered owner or representative to access the Management Center. To register, follow the directions at https:// tripken.com/Owners.

How can I verify my identity as a business representative?

To manage your property’s presence on Tripken through the Management Center, you’ll need to complete a free, quick registration and verification process. Once completed, you can:

  • Update your property’s key details and amenities
  • Upload and edit photos and videos
  • Respond to reviews
  • Get more reviews
  • And much more!

To access Tripken’s Management Center and all the free marketing tools within it, all property representatives must complete a process to register and verify their identities and business affiliations. This helps us provide a layer of security for the community and your property’s account.

You can verify with your Facebook account, with a credit card (no charge is made), or by sending us documentation via fax. Visit www.tripken.com/owners to get started.

How do I remove my listing?

We understand that some properties might want to remove their listing for a variety of reasons. However, we can only remove your listing if your property has closed permanently, due to our mission of being a comprehensive source of travel information.

If your business has NOT closed permanently, your listing is a great opportunity for your property.

With just a little effort, you can turn your Tripken listing into a powerful marketing tool to impress visitors to the world's largest travel site.

To improve your rating, follow these tips other businesses have used to attract more guests and collect more reviews:

  • Use constructive feedback in reviews to make improvements and boost your customer satisfaction
  • Ask guests to write a review
  • Respond to reviews using our Management Response feature (view response tips)
  • Upload photos and videos - they help you stand out!
  • Check out what your competitors are doing to make guests happy

As an owner or manager, how do I respond to a review on my listing?

A Great question! A management response to a review is a good way to share your perspective with travelers who visit your listing.

To write a Management Response, log in to the Management Center and select "Write a Management Response" under Quick Links.

Here are a few suggestions for what to include:

  • Thank your guest for taking the time to provide feedback
  • Highlight the positive and mention upgrades or improvements that might interest returning or potential guests
  • Address any specific complaints and explain what you've done to address them
  • Be polite and professional and ensure that your response meets our guidelines.

In order for your management response to be posted, it must meet our guidelines. If it does comply with the guidelines, it will typically be published within several business days and you will receive notification.

If your property is listed through FlipKey or Holiday Lettings, you will need to submit your response through their sites.

Tripken reserves the right to remove a review or management response at any time for any reason. The reviews posted on Tripken are individual and highly subjective opinions. The opinions expressed in reviews are those of Tripken members and not of Tripken LLC. We do not endorse any of the opinions expressed by reviewers or in management responses. We are not affiliated with any establishment listed or reviewed on this web site.In accordance with our privacy policy, Tripken does not release anyone's personal contact information.

How much will a Business Listing cost?

Annual and monthly subscriptions are capped at a fixed amount and are tiered according to the number of rooms and location of your property. Visit www.tripken.com/MyAccount for an estimate.

You can cancel your annual Business Listing subscription within 60 days for a pro-rated refund.?

Please note: it's free to request a Tripken page for your business, or manage your existing page via www.tripken.com/owners. Business Listings is a subscription service that helps you drive direct bookings by providing travelers with your phone, email, or web contact details.

 

how to add menu?

Step 1: Login for your account.

Step 2: Click on "MY ACCOUNT" of header top right side menu.

Step 3: Click on "MY LIST" tab to view list of business which you have listed.

Step 4 : Click on "MANAGE MENU" button which is located infront of business. 

Step 5 : Enter Menu Name and click on Submit. (There are three tabs MENU, MENU SECTION, MENU SECTION ITEMS so be sure that MENU tab is selected).

How to add menu selection?

Step 1: Login for your account.

Step 2: Click on "MY ACCOUNT" of header top right side menu.

Step 3: Click on "MY LIST" tab to view list of business which you have listed.

Step 4 : Click on "MANAGE MENU" button which is located infront of business. 

Step 5 : Click on "MENU SECTION" tab.

Step 6: Select MENU first for add section. Because this is compulsary for new menu section insertion. 

Step 6 : Enter Menu Section Name and click on Submit.

How to add menu selection item?

Step 1: Login for your account.

Step 2: Click on "MY ACCOUNT" of header top right side menu.

Step 3: Click on "MY LIST" tab to view list of business which you have listed.

Step 4 : Click on "MANAGE MENU" button which is located infront of business. 

Step 5 : Click on "MENU SECTION ITEMS" tab.

Step 6: Select MENU first for add section item. Because this is compulsary for new "menu section item" insertion. 

Step 7: Select MENU SECTION for add section item. Because this is compulsary for new "menu section item" insertion. 

Step 8 : Enter Menu Item Name .

Step 9: Enter Item Price(ex. 20.25) and click on Submit.

How to edit a existing menu?

Step 1: Login for your account.

Step 2: Click on "MY ACCOUNT" of header top right side menu.

Step 3: Click on "MY LIST" tab to view list of business which you have listed.

Step 4 : Click on "MANAGE MENU" button which is located infront of business.

Step 6: There will three tabs "MENU", "MENU SECTION" and "MENU SECTION ITEMS". Click on "Menu" tab if you want to edit menu name and if you want to edit menu section then click on "MENU SECTION" and for menu section items updatation you can click on "MENU SECTION ITEMS" tab.

Step 7: There will list of MENU, MENU SECTION and MENU SECTION ITEMS under individual tabs. 

Step 8 : You can click "UPDATE" button, which is display infront of every MENU, MENU SECTION  and MENU SECTION ITEM.

Claiming your Business Page

Your business is onTripken - now what? Claim your business page and get started with our suite of free tools to help business owners get the most out of Tripken. If you want to learn more about showcasing your business online.

Tripken is a trusted community marketplace for business owners to list their business & services for free of cost and avail the opportunity to showcase their business/service to their target audience. It allows you to add information such as business hours, business description, photos of your business or brand, address, phone number, category group, a category, and a subcategory, calls to action button, and respond to a review of your business.

 

Anyone can request a new listing for transportation, real estate, airline, attraction, shopping, or restaurant — and it's free!

 

Are you a business owner/manager trying to claim your business’s listing on TriKen? Register Now!