Logged in to your account

After you post an ad you should be logged in to your account. You can locate the ad by going to the “Your Stuff” page and clicking the ad title. This will take you directly to your ad. You can also locate your ad by clicking the “View & Share” link included in the confirmation email we send you after the ad has been posted.

Logged out of your account

If you are logged out of your account you can locate your ad by setting your location to the same location as your ad and going to the category the ad was posted in. For example, if I posted an ad for a bicycle in Stamford, CT, I would set my location as Stamford, CT and go to the “Bicycles” category under Items for Sale. If your ad was posted recently it should be on the first page of that category. You can also locate your ad by searching for the ad ID number using our search bar. 

Manual review

Please be aware that most ads go through a manual review process before being published to our listings. This may cause a short delay before you are able to search for your ad. All ads are processed within 24 hours, and you can always find your ad by searching for the ad ID number or by clicking on the link on the “Your Stuff” page when logged into your account.

Finish

We hope this tutorial was helpful and you were able to successfully locate your ad. If you experience any problems or have any questions feel free to send us Feedback on our “Contact us” page.

Can I edit my review?

Once you have submitted your review, it cannot be edited. If you wish to remove your review and resubmit it with changes, please contact us.

Management Response Guidelines

Tripken allows the management or representatives of a business to
respond to reviews written about their property. Please make sure the response is written as you wish to
see it posted on our site. In order to post your management response, it must be:

  • Family-friendly 

  • No objectionable language or images.
  • Unique and independent -

We allow one response per review posted on our site. Please coordinate with other authorized management or owners of your property to make certain you are the one designated to respond to the review.

Original -

No material from other sources, including correspondence from a guest or other third party.

Professional -

Management responses are posted below the review to which you are responding. They are read by all Tripken users, and should be written in a manner that represents the customer service policies of your business.

Relevant to all Tripken users -

Irrelevant content is subject to removal. Management responses may not threaten or coerce a reviewer or attempt to suppress reviewer contributions on our site. No accusations of review fraud.

Respectful of Personal Privacy -

Do not guess the reviewer's identity or include any information that could identify them.

Non-commercial -

No promotional material of any kind. We reserve the right to reject any URL.

If your response complies with these guidelines, it will typically be published within several business days and you will receive notification. For more information on why and how to write Management Responses, check out our tip sheet and guide or this related FAQ.

Tripken reserves the right to remove a review or management response at any time for any reason. The reviews posted on Tripken are individual and highly subjective opinions. The opinions expressed in reviews are those of Tripken members and not of Tripken LLC. We do not endorse any of the opinions expressed by reviewers or in management responses. We are not affiliated with any establishment listed or reviewed on this web site.

In accordance with our privacy policy, Tripken does not release anyone's personal contact information.

 

How do I become a member/user?

To become a member, click the "Register Now!" link at the top of most Tripken pages. Membership is free and lets you post reviews and photos.

Once you've created an account, add some information to your profile so that other members will know a bit about you.

If you own or manage a business, register as an owner to claim your Tripken business.

What is TripKen?

It is a trusted community marketplace for people to list their business & services, discover and book unique accommodations.

Read and write reviews, add images of their favorite places.

How do I get started using Tripken to research for local Professionals?

Start by typing on the top search bar your category and choose the city you want to find professionals, hit search.

How to begin

To make any changes to your ads or account, you must be logged in. You can log in by clicking the “Log In” link at the top right hand corner of the page. You will need to enter your email address and your password. If you do not remember your password, you can click the “Don’t know password” link to have a copy of it sent to your email.

“Your Stuff”

Once you are logged in you should be on the “Your Stuff” page. On this page you can view any messages that you have received, all the ads that you have posted, and your personal information. 

Now, to edit your ad click the “Edit” button to the right of the ad. Similar to the ad posting process, the editing page will allow you to change anything on your ad including the category, location, ad description and your contact information. When you are done making changes to your ad, click the “Finished” button at the bottom of the page.

Finish

Congratulations! You have successfully edited your ad. If you need to make any further changes to your account simply go back to the “Your account” page by clicking the link at the top of the page. You can post another free ad by clicking the “Post an ad” link or you can browse our listings by clicking the in the top left corner.